Karen was an absolute pleasure to work with! Going through the buying process as a first time buyer on my own was incredibly daunting, but Karen was with me every step of the way with my best interests in mind; I never felt pressured or undermined. She is very responsive, knowledgeable, and thorough. She did her research and was professional, calm, and collected throughout the entire process. I would highly recommend working with Karen! Briana B. Leominster, MA